History:
IntraLAN (UK) Ltd was formed (as a merger of two smaller "one man bands") in 1995 focusing on Novell and NT3.51 networks. Shortly thereafter we committed to the Microsoft platform and in 1997 became a Microsoft Partner which was upgraded to a full Gold Partner in 2003.
Following the addition of the new telephony division and our ISP datacentre in Canary Wharf in 2000, we incorporated all 3 divisions under the privately owned IntraLAN Group plc.
Over the years, we have constantly added other technical accreditations (e.g. CISCO), won awards including "2004 SME Resellers of the year" finalist, Best Customer Services business in Surrey 2005 and Investors in People as recently in 2006.
In 2005 we also bought our own new offices and moved to Epsom in Surrey.
Vision:
From inception, our niche was the provision of IT services for SMEs in SE England. As we've added the telephony and ISP services, our vision expanded to the provision of IT, Telephony and ISP services, delivered by a quality team of willing engineers and account managers. Our solutions will always be principled, intelligent and realistic.
Consequently, we've designed our entire business structure to deliver a single point of contact - regardless of which services you have with us, you only need one phone number and one Customer Account Manager (CAM).
Culture:
- Our primary priority is our staff (hence our Investors in People) - only through our committed team can we continue to deliver and constantly improve on our customer satisfaction
- To be honest with our customers, only proposing solutions that are in their best interest at all times. The business founders are utterly convinced in the credo of "What Goes Around, Comes Around"
- As suggested by our recent award, we have an embedded culture of high customer satisfaction. Classic of our industry, "no news is good news" but that's not an excuse for complacency. We have regular customer satisfaction reviews and always seek your feed-back on how well we're doing and what could be better.
- To maintain open bi-directional communications at all times. This is a key element for us; we're all busy but we'd like to think these technical services are critical enough to your business to deserve your attention when requested.