What happens in the event of a Disaster?
One call, 24*7
Download table as a pdf
Category 1:
Single "ad hoc" file restoration: You have access to all your files off the LDM through a simple web interface for "drag and drop of any missing/deleted files back to the original sever. You can do this at any time " support is available at no charge through our help-desk during normal working hours.
Category 2:
Full system and mailbox restores: Typically this follows corruption or disk(s) replacement.
We do not give you access to these facilities simply because of the potential to make a poor situation worse. Nor do we take advantage of you " the restoration costs are pre-determined cost.
- Restore last night's version: We will restore the server/mailbox back off the LDM for you.
- Restore previous version (up to roll-back limit): We will restore the server/mailbox back off the datavault.
Category 3:
Full system restore (original server lost): Typically this follows flood, theft, fire etc.
- LDM still available? (hence why positioned away from main IT). Restore to new server (you or us to provide). Restore as per Category 2, off the LDM for latest back-up available.
- LDM also lost? Restore off our datavault (we need to supply replacement hardware/software due to time-scales). Choice of latest or up to limit of roll-back window. Bring server to site + assist in re-installation.
Category 4:
Full system restore due to loss of office. Assumes the LDM is also lost and therefore need full system restore off datavault (hardware + Microsoft software supplied by us). Either:
- Rebuild and ship server(s) to your replacement office. Standard "Full Restore off Datavault" charge
- Maintain the server(s) at our datacentre and provide remote access via Terminal Services. Charge by negotiations (depends on period required, number of staff (e.g. TS CALs). Remember it is likely these costs are covered by your contents insurance policy (worth checking!).
Optional depending on your internal/other skills available: Additional support to set up replacement PCs + VPN at staff homes, temporary offices etc