What happens in the event of a Disaster?
One call, 24*7 (0844 770 7000):
C1:
Single "ad hoc" file restoration: You have access to all your files off the LDM through a simple interface for "drag and drop" of any missing/deleted files back to the original sever at any time + help-desk support is available during normal working hours.
C2:
Full system or system file restores (incl. mailboxes): We do not recommend that you attempt to restore system files/full server restores because of the potential to make a poor situation worse. Nor do we take advantage of you - the restoration costs are at
pre-determined cost.
C3:
Loss of office. Assumes the LDM is also lost and +need to make alternative office arangements. Either:
- Rebuild and ship server(s) to your replacement office. Standard server restore charge.
- Maintain the server(s) at our datacentre and provide remote access via Terminal Services. Charge by negotiations (depends on period required, number of staff (e.g. TS CALs). Remember it is likely these costs are covered by your contents insurance policy (worth checking!).
Additional support to set up replacement PCs + VPN at staff homes, temporary offices etc