Implementation
Getting Started
Please check your network has met the basic overall pre-requisites - either read the page or download the .pdf . If you have any questions, please do not hesitate to contact us (0844 770 7000). To proceed, ask your Customer Account Manager for a Business Continuum Order Form. On receipt of the completed form, Business Continuum is then delivered in two stages:
- 1. The Installation: This is the LDM installation + the Initial Test Restore. On your approval....
- 2. The Service: Your server(s) are now being protected and monitored day-to-day. You can request further Test Restores on-demand or on a scheduled (e.g. 6 monthly) basis.
1. The Installation:
On the agreed date, one of our engineers will attend your site with:
- The LDM unit
- The appropriate number of removable hard drives requested on the Order Form
Installation will take approximately 1 hour. The engineer will need to load the back-up agent onto each server being protected. A copy of your server(s) will then start to the LDM - don't worry, it has an algorithm to ensure your network performance is not impaired;
Over the next couple of weeks, we will monitor and review the backups. During this time we will also be able to assess how many weeks roll-back can be kept. If there are any problems, they will be dealt with during this time;
Once we're happy we have 2 weeks of faultless back-ups, we will agree a Initial Test Restore (ITR) date with you. The ITR will be during normal working hours (clearly a real DR would be 24*7).
2. The Service:
On the morning of the agreed ITR date, we will remotely initiate the Test Restore as a Virtual server running on the LDM. That same afternoon, an engineer will attend your site to show you how to look over your Virtual server (for testing), how to swap the removable drive, how to restore individual files yourself and to ensure we have answered all your questions and you are happy to proceed into The Service;
You then have up to 3 days to check out the Virtual server. It is important that you allocate time to do this thoroughly;
Within those 3 days, you must either:
- Success: Confirm your approval by signing off the individual server(s) on the Order Form as they are test restored, - or -
- Failure: Let us know of any problems - with sufficient detail - to allow us to analyse the issue. Incidentaly, these are extremely rare and almost always a file permission issue (ie not a back-up issue).
If you fail to indicate approval/valid rejection within those 3 days, we may charge you a Test Installation fee.
We will then issue you a DR Certificate, setting out the testing and process in place that should satisfy any audit/supplier/customer request for your DR preparations.
You have full access to the help-desk for any BC support. You can request a Test Restore at any time or subscribe (by indicating on the Order Form) to a regular Test Restore programme (recommended).
For further information, see the Services Handbook, section J