NetCare Costs
The following table sets out the monthly costs for each of the Services as defined in NetCare Modules to be paid by Standing Order mandate.
| Manual | Services | Cost |
|---|
| Standard | Includes the first server monthly dial-in | £200 |
| | Per additional server dial-in health check | Add £50 |
| ProActive | 2* site visits per year | Add £100 |
| | 4* site visits per year | Add £200 |
| | 6* site visits per year | Add £300 |
| | 12* site visits per year | Add £600 |
| Mobile eMail | BlackBerry (BES) | £50 |
| | Symbian / Mobile 5 / iPhone | £35 |
| EMail Protection | Per mail-box (min 10) | £2 |
There is no additional charge for fixing day-to-day network problems (those things that were working but have gone wrong) whether by verbal guidance or dial-ins. Please note there are a very small number of day-to-day tasks that are assumed to be done by you (e.g. changing the tape cartridge) - please see the Network Administrators Responsibilities.
Additional charges
There are 2 sets of circumstances when we will raise additional network support charges:
- Non-fault support. These are the non-fault, day-to-day network administration tasks (e.g. adding a new user), changes (e.g. selecting default printers) or training. It is only fair that customers who don't invest in some training should pay for the additional support not needed by those who have taken some training. Therefore we make a nominal charge of £2/minute for those administrative tasks which would be covered on our training course.
- Site visits: All site visits are chargeable, whether:
- a. Non-fault/administrative (e.g. installing a new PC, installing a Microsoft Service Pack)
- b. Fault work that is too risky to be done remotely (e.g. changes to a firewall) or requires on-site work (e.g. hardware failure).
This is not a policy to generate additional revenues from on-site work - it costs us far more (in travel time + travel costs + lost opportunity to earn a full day's work elsewhere) to send an engineer to site for an hour or two when we could do this by a dial-in (not to mention your satisfaction from an instant dial-in fix).