NetCare overview
There are 2 NetCare modules.
1. Standard
Standard is suitable for Companies with a reasonable amount of on-site IT skills where they will only need additional support from the help-desk from time to time. It includes all nominated server support, LAN attached and remote VPN-connected PCs.
- Fixed monthly cost paid by monthly Standing Order with no minimum contract
- Unlimited access to the help-desk Mon-Fri, 08:00 to 18:00
- No cost for help-desk dial-in provided it is a fault (something that was working and isn't now). Non-fault (e.g. changes, standard administrative tasks, new set-ups) are available on a per minute chargeable basis
- Regular dial-in health-checks on your server(s) with written report + follow-up actions when there's something significantly adrift
- Monitoring of your DSL line (bought through IntraLAN)
- Access to our InterActive web portal to place/review past help-desk calls, health-checks, dial-ins
- Full management of your Microsoft + anti-virus licenses and hardware warranties (bought through IntraLAN)
- Inclusion in bulletins and Newsletters
- Access to your nominated Customer Account Manager
- Support for BlackBerries and Mobile 6 (optional)
2. ProActive
ProActive is suitable for Customers with little on-site skills who want to pass more of the network management to IntraLAN. So in addition to Standard benefits, the ProActive module adds:
- Scheduled on-site preventative maintenance visits (reduced cost)
- Your own nominated account engineer
- No initial call-out charge