On-going Support
NetCare is IntraLAN's very comprehensive network and IT support package. It is a combination of constant background monitoring + remote dial-in management. NetCare was described in one of our Customer Satisfaction surveys as 'the jewel in your added-value programme'. It is extremely well respected:
- Single point of contact for all IT (& Telephony) questions and issues
- Experienced and approachable help-desk engineers with a good understanding of your IT infrastructure
- The speed of response
- Network monitoring (including DSL lines + servers)
- Provision & support for anti-spam and email proxy EMail Protection
- Recognition that not all our Customers have good on-site skills - we can suport all levels, including remote desktop takeover
- Reliable fixed monthly cost with no up-front annual payments or lock-in
- Clear and fair Service Level Agreement (see Service Handbook)
- Software license & hardware warranty tracking
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