Application/Advanced Features
The Avaya IP Office comes with a multitude of features as standard. However, you can really unlock the power of this system with a range of applications that can offer your business a wealth of features and functions you'd never thought possible.
VoiceMail Pro
- Conversation Recording
- Multi Level Auto Attendant
- IVR capability
- In queue messaging and expecting time of answer notification
- Advanced Call Routing
- Call Screening
Phone Manager Pro
- Greater visibility of users (extended BLF)
- Greater control of voicemail features
- Personal Productivity features
SoftConsole
- Simple point & click access to commonly used communication features
- Increase the number of calls handled
- Full visibility of all employees
CCC
- Application for SME Call Centers
- View Live Call Stats, calls in queue, average waiting times etc.
- Historic reporting
- Management by Exception