Avaya IP Office
IP Office
Avaya IP Office is an all-in-one solution specially
designed to meet the communications challenges facing small and medium
sized businesses. Due to its modular design, the solution can scale from
2 to 360 extensions to meet the needs of home offices, standalone
businesses, and networked branch and head offices. Built on Avaya latest
advancements in converged voice and data technology, small to mid-sized
businesses can benefit from many of the advantages sophisticated
communications deliver to their operations.
IP Office supports a wide range of telephones but the 5400 series
Digital phones and the 5600 series IP phones have been specifically
designed to work with IP Office and provide small and medium sized
businesses with a choice of solutions to meet business efficiency and
customer service requirements.
Click here for the Intralan guide to IP Office
Business Benefits
- Total voice and data communication solution for
small and mid-sized businesses.
- Functions as a traditional phone system or an IP
Telephony Server.
- Supports both single locations and multi-site
networks.
- Basic call center and voice messaging capabilities
are built-in.
- Scalable as business needs grow. Protects current
investments in communications.
- IP Office - Small Office Edition
The IP Office - Small Office Edition is a compact platform
specifically designed to meet the needs of very small businesses and
home offices. In a single unit, it can provide a PABX with Auto
Attendant and Voicemail, Broadband Access, Wireless Access Point
(WiFi) and VPN tunneling. Voice Compression is included as standard
to support IP Extensions or provide IP Trunks back to a head office.
The IP Office - Small Office Edition is available in the following
configurations:-
- 4 Analog trunks, 4 analog extensions, 8
digital stations and 3 VoIP resources
- 4 Analog trunks, 4 analog extensions, 8
digital stations and 16 VoIP resources.
- IP406
Supports 6 Expansion
Modules providing a combination of up to 190 analog and digital
extensions, with capacity for 8 analog trunks or 3 digital trunks
(72 T1/PRI channels and 90 E1 channels). Additional analog trunks
can be provisioned using the IP400 Analog trunk 16 module. Features
i nclude 30 optional voice compression channels and 8 port Layer 2
switch.
- IP412 Office
Supports 12
Expansion Modules providing a combination of up to 360 analog and
digital extensions, with capacity for 8 analog trunks or 4 digital
trunk (96 T1/PRI channels or 120 E1 channels). Additional analog
trunks can be provisioned using the IP400 Analog trunk 16 module.
Features include 60 optional voice compression channels and 2
independently Switched LAN ports.
All IP Office models support common software, telephones, and
applications.
Avaya IP Office delivers full voice functionality with a
comprehensive set of features. The system can be configured as a
voice-only PBX using traditional circuit-switched lines or as an IP
telephony server using high-speed ISDN/PRI dial-up access and/or direct
leased line connectivity.
When acting as an IP telephony server, IP Office supports cost
effective standards-based IP telephony (H323), quality of service (QoS)
through DiffServ (for routing), 802.1p (when used in conjunction with an
Extreme Networks local area network [LAN] switch), and remote locations
connected via Point to Point or Frame Relay. Voice calls can be
allocated dynamically and can "bump" a multi-channel data transmission
from one of its channels as needed to help ensure priority voice calls
get through.
Multiple Avaya IP Office systems can be linked together using a
standard data network, providing limited rich transparency and advanced
applications such as centralized voice mail and call center. The data
networking capabilities of IP Office include Internet or
branch-to-branch based routing with firewall-protected Internet access
and integral security. The system supports the QSIG protocol for
improved networking and interoperability to different telephone systems.
Avaya IP Office is complementary to Avaya switch technology and VPNet
solutions, giving businesses the ability to grow into converged
networks.
The basic system includes a 4-port voice messaging solution and the
ability for users to manage their phone calls through a simple GUI.
Additional applications, such as integrated messaging, web-enabled
conferencing, and customer service (call center) can be added when
needed. The Auto Attendant application enables callers to route their
own calls to the relevant department/person without the need to speak to
an operator/receptionist. Receptions/operators can take advantage of the
SoftConsole application to present a professional view of the business
to all callers. TAPI (Telephone Applications Programming Interface)
support enables IP Office to be linked to Microsoft Outlook and other
popular desktop applications for screen pops and PC-based telephony
management.