Voice Processing Systems
Most telephone systems come with voicemail as standard. When we talk about voicemail, we are now encompassing features such as:
- Auto Attendant i.e. press 1 for sales, 2 for accounts
- Interactive Voice Response link your phone system to a database to inform your callers of the status of your account, for example, enter the part code for a stock availability check
- Offer in queue announcements on your position in the queue, or estimated time of answer
- Meet Me Conferencing, using PIN numbers for access to conference calls
Many customers do not realise it, but they do operate an "informal" call centre, and voice processing systems can often reduce the burden of many tasks, resulting in a more efficient way of working, saving your business thousands of pounds a year in increased productivity.
The key features on the Avaya IP Office VoiceMail Pro Application are as follows:
- Voicemail Pro Manager graphical user interface.
- Customizable voicemail services for individual business requirements.
- Personal Numbering.
- Broadcast group messages.
- Audiotex and Auto-Attendant services (including dial by name).
- Sophisticated Queue Announcement facilities.
- Conditions (e.g. test if 'out of hours').
- Automatic and On Demand Call Recording with an optional Search and Play utility if using IP Office ContactStore.
- Voice Forms/Questionnaire Mailboxes (Campaign Manager).
- Personal distribution lists.
- Access to Database information for building Interactive Voice Response (IVR) systems.
- Tag information retrieved from a database to a call and deliver it with the call to an agent.
- Visual Basic (VB) Script support to allow the configuration of the Voice system through VB Scripts rather than Voicemail Pro call flows.
- Extended Personal Greetings to customize the information presented to a caller based upon the availability of a user.
- Text To Speech facilities to allow emails to be read out over the telephone and/or for database information to be read to a caller in 14 languages.
- Housekeeping facilities for the management of messages.
- Automatic detection and routing of Fax calls within Auto Attendants and within a subscriber's voicemail box.
- Forwarding of voicemail messages to Email systems via SMTP.
- Support for a range of the Intuity telephone user interface features in Intuity emulation mode.
- Recording of system prompts through the telephone handset or using multimedia facilities on a PC.
- Speaking Clock.
- 22 supported prompt languages: Chinese, Danish, Dutch, English (UK), English (US), Finnish, French (France), French (Canadian), German, Greek, Hungarian, Japanese, Italian, Korean, Norwegian, Polish, Portuguese (European), Portuguese (Brazilian), Russian, Spanish (Castilian), Spanish (Latin American), Swedish.
- Centralized voicemail within a multi-site IP Office environment.
- Networked Messaging with other Avaya voicemail systems.
- Capacity of up to 30 ports.