WORKING TOGETHER AS WE NAVIGATE COVID-19
A message from our CEO.
It goes without saying, these are unprecedented times. It’s not only a worry for our health, but also how our businesses function and thrive day-to-day. We felt it was important to communicate our current situation and assure our clients that there will be no disruption to the services we provide.
We understand the critical role and services IntraLAN provides our clients, as such, we have comprehensive Business Continuity Plans that can be implemented as required to ensure we remain running.
This includes measures to ensure:
The level of service you receive from IntraLAN will not be affected and will continue as you’ve come to expect.
Service Level Agreements (SLAs)
IntraLAN will continue to meet and adhere to all service level agreements without deviation or disruption. In regards to third party solutions, we are beholden to any pressures they apply but will keep you updated with any information we receive so that you can navigate issues as quickly as possible
Health Risk Mitigation
During this crisis, our top priority is to ensure our employees and clients are safe and, regardless of location, that they’re able to continue working as normal. We are taking steps to assist our teams in remote working where possible, endeavouring to keep on-premise visits to a minimum and ensuring all our staff adhere to the latest public health guidelines.
In the coming weeks and months, we understand that you may be disrupted in unforeseen ways. Should key employees be affected please let us know so we can be sure we can continue to communicate with your company throughout this time.
We hope that you have found this information useful. Should you have any questions or concerns regarding this matter, please contact one of our team at Customer.Service@intralan.co.uk or call 0344 770 7000.
Andy Horn, CEO.