IT & Telecommunications Solutions

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Is your phone system secure?

Your company may be the next target of hackers – take action now to avoid high cost calls hitting your PBX

The National Fraud Intelligence Bureau (NFIB) is warning small to medium-sized businesses, schools, charities and medical/dental practices of PBX fraud – where fraudsters hack into phone lines and make International and Premium rate calls costing thousands.

Here at IntraLAN we have seen cases of this type fraud in just the last few weeks. We want to alert you to the risk and assist you to improve your telecom security. PBX/dial-through fraud occurs when hackers target Private Branch Exchanges (PBX) from the outside and use them to make a high volume of calls to premium rate or overseas numbers.

The victims are often small to medium-sized businesses, but the NFIB has also noticed that a number of schools, charities and medical/dental practices being targeted where fraudsters are finding ways to hack into phone systems, voicemails and security systems. This type of fraud is most likely to occur when organisations are most vulnerable i.e. during times when businesses are closed but their telephone systems are NOT, for example in the early hours of the morning or over a weekend or public holiday.

What can you do?

1. Use high strength passwords on your phone system, voicemail and all security systems. Ensuring that you change them regularly.
2. If your company does not need to call international calls or premium rated calls then ask us to restrict them (this is a free service).
3. Disable access to your voice mail system from outside lines. If this is business critical ensure the access is restricted to essential users and they regularly update their pin/passwords
4. Check your voicemail recordings regularly to ensure it has not been changed by the hackers.
5. Secure your exchange and communications system by using a strong PBX firewall.

What can we do?

1. We can restrict outbound phone calls to International and Premium rate numbers.
2. We can review your current phone system, voicemail and IT security set-up.

You can contact us on 0844 770 7000 or email us on customerservice@intraLAN.co.uk where we will be happy to assist you and answer any concerns you may have

Read what our customers say

"IntraLAN installed our new phone system 6 months ago. Everything that was promised was delivered, and now all our communication needs are served by just one company, which makes everything much easier to manage from our point of view. And, as a bonus, our monthly bill is lower than before, so we’re saving money too."

Clive Noble, Managing Director, SSI Ltd

"IntraLAN installed our new phone system 6 months ago. Everything that was promised was delivered, and now all our communication needs are served by just one company, which makes everything much easier to manage from our point of view. And, as a bonus, our monthly bill is lower than before, so we’re saving money too."

Clive Noble, Managing Director, SSI Ltd

"IntraLAN installed our new phone system 6 months ago. Everything that was promised was delivered, and now all our communication needs are served by just one company, which makes everything much easier to manage from our point of view. And, as a bonus, our monthly bill is lower than before, so we’re saving money too."

Clive Noble, Managing Director, SSI Ltd

"IntraLAN installed our new phone system 6 months ago. Everything that was promised was delivered, and now all our communication needs are served by just one company, which makes everything much easier to manage from our point of view. And, as a bonus, our monthly bill is lower than before, so we’re saving money too."

Clive Noble, Managing Director, SSI Ltd

"IntraLAN installed our new phone system 6 months ago. Everything that was promised was delivered, and now all our communication needs are served by just one company, which makes everything much easier to manage from our point of view. And, as a bonus, our monthly bill is lower than before, so we’re saving money too."

Clive Noble, Managing Director, SSI Ltd