For customers looking for IT support, we will monitor & maintain your network.
Established since 1995, we are highly experienced in IT networks, IT support solutions, as well as being a certified Microsoft Gold Partner. Microsoft Partners need to know their stuff. A company won’t become a Gold Partner simply by being a reasonably good all-rounder; Microsoft wants to see real, in-depth knowledge, and at the cutting-edge when it comes to extending and developing products.
IntraLAN has been working with Microsoft networks for many years and, as a Gold Partner we have a strong technical grounding.
So it’s probably more helpful to set out our particular areas of expertise (and areas we don’t aspire to provide):
IntraLAN provides a flexible approach to your IT requirements, predominately aimed at serving SMEs in London and the South East of England.
We’ve been installing and supporting IT networks since 1995. Over 24 years, we’ve gained the interesting privilege of inheriting literally hundreds of networks – some good, many not so good… It’s this constant exposure to so many network methodologies, coupled with best industry practices, training and experience that enables us to build your IT network in the way you need it to run your business.
Quite simply, to our clients, we are their IT partner, not their IT supplier. You have access to our skilled team of Microsoft Certified Engineers, backed up by your own Customer Account Manager (CAM) to help you with any questions or problems you may have. In short, if you need IT support in London or the Home counties, we tick all the boxes.
It is also worth highlighting that all our remote diagnostics software has been written in-house, designed to enable us to give you the best possible service. Through our client portal, you can log, track, review your support calls and manage a number of network resources.
This is strictly a “look only” survey – we will not be making any configuration changes to any part of the network as it may affect an existing support contract, except we’ll load an agent called IAMS to gather metrics on each device over the next 10 days. The agent is tiny and can be unilaterally uninstalled across all devices with a single click at any time. You can select any or all of the following 3 areas to be included in the survey:
Whilst the IAMS monitor is installed, you can keep abreast of the initial diagnostics through our dashboard portal. It monitors 20+ key performance areas including memory, processor, disk I/O, paging, logs, system services, whether patches and anti-virus are up-to-date, back-ups etc. You’ll also receive the weekly summary report on the Sunday afternoon. This is the same report you’ll receive every week if you continue with our NetCare Server support. We will also make notes on your peripheral equipment including printers, Internet lines, switches, firewalls and UPS.
Similar to the server option, this monitors several parameters which will identify any issues. Our engineer will install the IAMS on each nominated PC whilst catching up with the end user on their experiences. Should you continue with NetCare Workstation, you will have the following:
Microsoft are very active in checking company’s licensing compliance. You may receive an email requesting that you complete a (somewhat intimidating) spreadsheet to demonstrate your compliance. They are persistent and if you decline to respond, then they will contract an external agency to contact you directly.
The report will be available within the week of completing the IAMS monitoring.
It will aggregate input from:
We’ll be happy to provide recent genuine reports (names removed) if that helps.
Laid out in a clear list of observations, colour-coded:
Recommendations and indicative costs:
For each of the Red and Amber items, there will be further explanation, recommendations and indicative costs.
Once you have received the report, we will meet with you (at no further cost) to expand on our findings and discuss the recommendations. Based on your decision and or refinements, we would then be happy to produce a full recommendation for any remedial works.
The invoice will be raised on the day of the site visit. In the event that you subsequently contract to NetCare LAN for a minimum of 6 months, the full cost of the survey will be credited to your account at the end of the 6th month.
Our NetCareLAN support package is modular, offering great flexibility to accommodate your business’s changing needs as you grow – with predictable monthly costs.
Central to NetCareLAN is IAMS (IntraLAN Advanced Monitoring System) web portal that monitors, tracks and raises alerts for all Windows servers, workstations, mobiles, failed back-ups etc.
For customers looking to outsource their IT support, we will monitor and look after all IAMS alerts and faults.
NetCareLAN is the base module, so that you can selectively add servers, workstations, mobiles and regular on-site engineering to your IAMS dashboard.
Browse our IT Support Services brochure in the Resources section for full details and pricing.
We work with the industry’s leading organisations to deliver greater value with a comprehensive portfolio of solutions, services and capabilities. Helping SME’s speed their digital transformation and increase profitability.