IT support – what is it and why does your business need it?

by | Mar 4, 2021

Let’s start with a question we are asked all the time – what does an IT support company actually do?

An IT support company can do a lot but ultimately it provides a specialist team that monitors, maintains and troubleshoots networks, servers, workstations, applications and in some cases, telecoms and connectivity, on behalf of clients.

Most importantly IT support services help companies address and fix urgent IT problems, however they are also responsible for putting in place proactive measures that guard against future complications. This might include cybersecurity, for example.

Businesses that outsource their IT support can expect practical advice as well as technical expertise that bolsters their own technology strategy and operations, from specification and installation to configuration and maintenance. 

Another objective is to fully optimising the usability and performance of a client’s systems to ensure regulatory compliance and to keep data secure.

IT support takes different forms and a lot of the time solutions are delivered as flexible managed services that ebb and flow with business growth. While IT support is primarily provided through remote monitoring of networks, workstations and mobiles, it can be delivered on-site for companies who want regular in-person engineering visits at a fixed monthly cost.

Why does your business need IT support?
Businesses want seamless IT because that’s what undepins business growth.

IT support enables this objective, scaling the right technology to meet a business’ needs and allowing their own people to focus on what they do best. It also ensures the company has access to an expert team that knows how to get the best out of them. 

Cybersecurity is another crucial factor. All businesses face disruption from potential cyberattacks, but IT support keeps networks and applications secure and constantly monitored to combat threats.

As well as the reassurance of highly available, resilient systems, the commercial value of IT support must also be considered against the risk of downtime. Solutions that deliver auto-failover, highly available firewalls and disaster recovery, are an important part of an IT support portfolio.

When implemented by a reputable, certified provider, IT support is a proven and cost-effective way to guarantee business continuity and keep processes running smoothly. It enables productivity and boosts efficiency and puts even the most strenuous of IT demands in the capable hands of experts.

Please contact us if you would like discuss IT support with our support team.