Current network status of IntraLAN services across the UK.
Welcome to our service status page where you will find information on any outages or maintenance. Regular updates will be made here and on our social channels.
We would like to draw your attention to the following -
IntraLAN are committed to supporting your business throughout the course of the COVID-19 crisis and to provide continuity of service at all times. During this period many organisations are having to change the way they do business, such as home working. This is resulting in a higher than normal number of calls into our Helpdesk, and as such there may be a slight variance to our normal levels of service. We want you to know that your business is important to us and we thank you for your patience during such unprecedented times.
OPENREACH & VIRGIN - MBORC (Matters Beyond Our Reasonable Control) notification.
Openreach and Virgin - as key national infrastructure providers - have announced new measures in an effort to protect their network, their engineers, the public and help contain the virus. This may have an impact on 'provide & repair' service levels:
New Installs and Inflight Orders
Continue to accept and deliver services where no internal access to the premise is needed. However longer connection times may be extended.
Where an onsite visit is required and the customer is not deemed “at risk” or part of Critical National Infrastructure (CNI) then Openreach will reappoint for after 1st June.
Repair – External Work
Repair work will continue as normal where faults can be resolved remotely or the fault lies outside of the customer premise. However resolution times may be extended.
Repair – Customer Access Required
Engineers will no longer be able to enter customer premises, unless the customer meets the “at risk” or CNI criteria.
Where services are interrupted we can provide you with an alternative Quick & Temporary 4G mobile failover solution. Please contact us on 0344 770 7000 or email email@example.com
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