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Service Status Noticeboard

Current network status of IntraLAN services across the UK.

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Outages & Maintenance

Check the status of our services

Welcome to our service status page where you will find information on any outages or maintenance. Regular updates will be made here and on our social channels.

  • No known issues
  • Planned maintenance
  • Temporary outage
SIP Trunking
Hosted telephony
Broadband service
Mobile service
Engineering, Maintenance, Service & Support:

We would like to draw your attention to the following -

IntraLAN are committed to supporting your business throughout the course of the COVID-19 crisis and to provide continuity of service at all times. During this period many organisations are having to change the way they do business, such as home working. This is resulting in a higher than normal number of calls into our Helpdesk, and as such there may be a slight variance to our normal levels of service. We want you to know that your business is important to us and we thank you for your patience during such unprecedented times.


OPENREACH & VIRGIN - MBORC (Matters Beyond Our Reasonable Control) notification.

Openreach and Virgin - as key national infrastructure providers - have announced new measures in an effort to protect their network, their engineers, the public and help contain the virus. This may have an impact on 'provide & repair' service levels:

New Installs and Inflight Orders

Continue to accept and deliver services where no internal access to the premise is needed. However longer connection times may be extended.

Where an onsite visit is required and the customer is not deemed “at risk” or part of Critical National Infrastructure (CNI) then Openreach will reappoint for after 1st June.

Repair – External Work

Repair work will continue as normal where faults can be resolved remotely or the fault lies outside of the customer premise. However resolution times may be extended.

Repair  – Customer Access Required

Engineers will no longer be able to enter customer premises, unless the customer meets the “at risk” or CNI criteria.

Where services are interrupted please work with us at IntraLAN to provide you with an alternative Quick & Temporary 4G solution. Please contact us on 0344 770 7000 or email sales@intralan.co.uk 









 

News and events

Keep up with the news at IntraLAN

Notification of web filtering security feature which we are implementing for our NetCare customers: Free Trial

Over the coming weeks or months there is a real risk of an increase in malicious cyber activity. This increase could come from multiple areas – firstly with schools, colleges and universities closing around the world and with advice to adhere to social distancing we are seeing an increase in opportunistic attacks from the cyber […]

WORKING TOGETHER AS WE NAVIGATE COVID-19

A message from our CEO. It goes without saying, these are unprecedented times. It’s not only a worry for our health, but also how our businesses function and thrive day-to-day. We felt it was important to communicate our current situation and assure our clients that there will be no disruption to the services we provide. […]

  • Case study

    Case study of London Medical.

    Case study of London Medical

     

    Please complete this form to view the PDF document.

  • Case study

    Case study of Historic Sussex Hotels.

    Historic Sussex Hotels case study

    Please complete this form to view the PDF document.

  • Case study

    Case study of Azumi Ltd.

    Case study of Azumi Ltd

    Please complete this form to view the PDF document.

Our partners

Market leading partnerships

We work with the industry’s leading organisations to deliver greater value with a comprehensive portfolio of solutions, services and capabilities. Helping SME’s speed their digital transformation and increase profitability.

  • Microsoft Gold Partner
  • IBM Registered Business Partner
  • Datto Business Global Partner
  • Splicecom
  • Gamma
  • CISCO Select Partner
  • BT Wholesale
  • O2
  • Vodafone
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