We’re empowering the UK’s SMEs with the best enterprise-level digital transformation technologies during this challenging time. Need help? Read more.

Key facts about us

Quite simply, to our clients, we are their IT partner, not their IT supplier

IntraLAN provides the complete business communications package - at a fraction of the cost of employing an IT department. One trusted port of call, with your own dedicated Account Manager, a team of accredited engineers, and consultants who specialise in IT support & services, including - cyber security, business continuity, phone systems, internet connectivity & mobile solutions that makes business better.

4.76 / 5.0

CSat (customer satisfaction) survey score*

25

Established since 1995

1

One trusted port of call. A single supplier for all your business communications needs

Our method

We do things a little bit differently

From the IntraLAN Network Operations Centre (NOC) in Epsom, our team of engineers manage and monitor thousands of on-premise IT network connections and phone system assets for customers across the UK. Providing essential business continuity, disaster recovery, security, remote back-up, and changes & updates support, along with friendly advice & guidance on best practice.

We pride ourselves on ongoing support – every time an issue is raised our clients can rate how we handled the case (1-5). Any ticket rated 2 or below is picked up by a member of the Customer Service team for closer inspection. *We achieved an average customer satisfaction (CSAT) score of 4.76 out of 5 in an independent survey in 2019 (Jan-Dec). 

CHECKLIST

Affordable
and reliable

Small enough to care, big enough to deliver

SATISFACTION

Straight talking,
honest approach

99.2% - highest ever monthly CSAT survey results in August 2018
SURVEY

We’re
independent

Part of a global group of entrepreneurial independent businesses

What our clients say about us

  • David Briggs
  • Konrad Jagiello
  • Pontus Carminger
  • IntraLAN has delivered a secure and resilient infrastructure that has totally exceeded our expectations. With the convenience and connectedness of a ‘one-stop-shop’ approach.

    David Briggs CEO London Medical
  • Exceptional IT support and the highest standards in technical expertise. A comprehensive portfolio of solutions, services and capabilities, all within a single supplier.

    Konrad Jagiello Head of IT Zuma Restaurants
  • Upgrading our communications infrastructure with the latest technology has greatly enhanced our commitment to service excellence. IntraLAN are now providing consultation on additional unified solutions & integration with our management information systems.

    Pontus Carminger MD Historic Sussex Hotels

News and events

Keep up with the news at IntraLAN

Protecting Your Business This Black Friday

This Black Friday and Cyber Monday period is expected to be one of the largest ever on record, with pandemic restrictions forcing more shoppers online than ever before. While this surge will give retailers some much needed respite in an otherwise challenging year, spare a thought for your IT team who are already losing sleep […]

Watch How We Ditched The Document Chaos – Webinar Recording

Goodbye document chaos, hello better collaboration! That’s what you get from watching IntraLAN's webinar on document management.

  • Case study

    Case study of London Medical.

    Case study of London Medical

     

    Please complete this form to view the PDF document.

  • Case study

    Case study of Historic Sussex Hotels.

    Historic Sussex Hotels case study

    Please complete this form to view the PDF document.

  • Case study

    Case study of Azumi Ltd.

    Case study of Azumi Ltd

    Please complete this form to view the PDF document.

Our partners

Market leading partnerships

We work with the industry’s leading organisations to deliver greater value with a comprehensive portfolio of solutions, services and capabilities. Helping SME’s speed their digital transformation and increase profitability.

  • Microsoft Gold Partner
  • IBM Registered Business Partner
  • Datto Business Global Partner
  • Splicecom
  • Gamma
  • CISCO Select Partner
  • BT Wholesale
  • O2
  • Vodafone
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