Business
Communications
Telephony, Collaboration & More
Boost collaboration and productivity seamlessly
Our Business Communications include specialised Telephony, Unified Communications and Mobile services designed to keep your business connected and productive.
Our voice experts ensure efficient communication systems, from VoIP and video conferencing to integrated collaboration tools. IntraLAN’s solutions enhance customer service, improve relations in distributed teams, and drive efficiency, optimising communication and collaboration for seamless operations in hybrid and flexible work environments.
What’s On Offer
Our services and modules.
Splicecom SelectVoice
- Cloud, on-premise, or hybrid deployment of enterprise-grade telephony.
- High-end call routing, historical call reporting, and business continuity options.
- Softphone, Mobile App, Web browser or physical device connectivity for on-the-go collaboration.
Vision Call Centre Integration
- Intelligent call routing and queue management.
- Real-time call monitoring and analytics for better customer service.
Microsoft Teams Telephony
- Integrated telephony and collaboration tools for a seamless communication experience.
- Ideal for remote or hybrid working environments.
Hybrid Telephony Models
- Combined Splicecom and Microsoft Teams solutions to offer flexibility.
- Sophisticated voice (PBX) services alongside collaborative tools.
Seamless Integration with Your Business Applications
- CRM & Business System Integration – Connect your phone system with leading CRM platforms and other business applications for improved efficiency and streamlined workflows.
- Bespoke Integration Development – Tailored integrations available to match your unique business needs and processes.
- Click-to-Dial & Call Logging – Automate call handling with click-to-dial functionality and automatic call logging directly in your CRM.
- Improved Customer Experience – Instantly access customer records when calls arrive, reducing response times and enhancing service quality.
High Availability
- Resilience by Design – Our telephony solutions are built with redundancy and failover mechanisms to ensure continuous operation.
- Flexible Deployment Resilience – We provide high availability solutions whether your system is on-premise, cloud-based, or a hybrid model, ensuring seamless communication even in the event of failures.
Mobile Communications
- Stay connected wherever business takes you with our fully managed mobile solutions, designed to keep your team productive and costs under control.
- End-to-End Management – We handle everything from procurement to support, so you don’t have to.
- Proactive Usage & Spend Monitoring – Get alerts before unexpected costs arise, keeping budgets predictable.
- Tailored Business Plans – Custom packages for UK, international, and roaming, designed around how your team works.
- Ongoing Reviews – Your dedicated account manager ensures your mobile plans stay optimised with regular reviews to adapt to changing business needs.
Our Communications Services
Unified Communications-as-a-Service (UCaaS)
Whether you’re building a new customer service call centre or growing your distributed sales team, managing communication software, hardware and connectivity across departments can be complex and challenging. IntraLAN’s Unified Communications-as-a-Service (UCaaS) removes the IT hassle so you can focus on business growth and service delivery.
Hybrid Working
Blends of home-based, remote and distributed workforces highlight the critical value of reliable and streamlined business communication. IntraLAN’s unified communications experts can help your business cut costs, make efficiency gains and improve internal and external communication.
Device Rollout and Management
Communication devices vary in cost, capability and complexity. IntraLAN’s device management service matches the appropriate devices and communication services to your business needs, enhancing the effectiveness of your business communications across both office and remote working environments.
Business Management and Call Reports
Excellent customer service and new business wins are driven by effective communication. IntraLAN’s business management service provides comprehensive call reports, live dashboards and communication analysis across your business to understand where you’re excelling and where you can make improvements.
Reasons to trust your IT to IntraLAN
We work with the industry’s leading software and solutions providers.
Talk to us about your IT requirements
Get in touch with our team today.