NetCare IT Services

Managed IT tailored to your needs

Complete IT service for complete peace of mind.

Full IT responsibility & accountability

NetCare Complete is our proactive IT service plan designed to keep your IT systems running smoothly, securely, and efficiently.

Our fully managed, outsourced IT takes IT management to the next level: going above and beyond just support, and taking full responsibility and accountability for your IT infrastructure.

Our NetCare Complete IT service offers complete peace of mind, so you can focus on running your business.

What’s On Offer

Our services and modules.

Network and Endpoint Monitoring
  • Proactive monitoring of servers, workstations and network devices.
  • Real-time alerts and notifications for potential issues.
Proactive Maintenance and On-site Consultative Visits
  • Regular on-site maintenance and consultations.
  • IT infrastructure assessments, issue identification, and strategic recommendations.
Server Management
  • Monitoring and patch management for server infrastructure.
  • Includes security patches, troubleshooting, and optimisation.
Workstation Support
  • Ongoing security updates and remote troubleshooting for employee workstations.
  • Includes anti-virus and anti-malware protection.
Advanced Endpoint Security (Workstation+)
  • Anti-ransomware, peripheral device control, web protection, and DLP.
  • Encryption monitoring and USB device management.
Disaster Recovery and Business Continuity
  • Regular backups, both on-site and cloud-based.
  • Annual, full system, test restores.
  • Fast recovery solutions to ensure minimal downtime in the event of data loss.
Microsoft 365 Management
  • Licensing and management of Microsoft 365 environments.
  • Support for cloud productivity tools, security, and compliance features.
Mobile Device Management (MDM)
  • Monitoring and security of mobile devices across the organisation.
  • Policy enforcement, remote wipe, and device compliance management.
Cybersecurity Awareness Training
  • Regular employee training, including phishing simulations.
  • Reporting on employee participation and susceptibility to cyber threats.
24x7 Helpdesk Support
  • Full around-the-clock IT support.
  • 1st and 2nd line technical assistance for after-hours troubleshooting.
Managed Detection & Response (MDR) / Security Operations Centre (SOC)
  • 24×7 threat detection and response to security incidents.
  • Advanced threat hunting and analysis to mitigate risks.
End-to-End IT Management
  • We don’t just monitor and maintain their systems—we take ‘ownership’ of the IT environment, managing every aspect from infrastructure to applications. This includes vendor management, compliance, and integration with third-party systems.
Dedicated IT Leadership
  • Includes a Fractional CTO service for strategic IT planning, helping align your technology with your business goals. You receive ongoing consultancy from senior-level IT experts to guide decision-making and IT investments.
  • With this fully managed service, we proactively recommend and implement IT improvements that enhance performance, security, and cost-efficiency.
Resolution Accountability (SLAs & Exemptions)
  • Unlike traditional support services, we provide resolution targets, not just response times, and take full responsibility for resolving issues without the need to escalate back to the customer.
Comprehensive Security and Compliance
  • Beyond endpoint protection, we manage a business’s overall cybersecurity posture, performing regular security audits, ensuring compliance(?) with industry standards, and automating security updates. We take care of everything from cybersecurity awareness training to advanced threat detection.
Automation of IT Processes
  • Full automation of routine IT tasks, from patch management to data backups. Our managed services remove the burden of day-to-day IT operations, using automation to improve efficiency and reduce manual errors.
Vendor Management
  • We handle a customer’s vendor relationships, from troubleshooting with software providers to managing hardware lifecycles. Our service includes tracking warranties, licensing renewals, and contract negotiations to ensure the IT ecosystem is always optimal.

Need something bespoke?

Not every business is the same, and whether you just need basic IT monitoring, server management, or advanced security solutions, our NetCare service can be customised to meet your specific needs.

It’s all about ensuring your business operates seamlessly with reliable IT support.

Our fully managed IT services

Proactive Management

We don’t wait until something is wrong to fix the problem. From network monitoring to software licence and hardware warranty tracking, every small detail of your IT infrastructure is proactively taken care of, minimising future business disruption and unforeseen costs.

Hybrid Working

Your business grows and evolves every day, and so does your IT infrastructure. Our IT health audit checks each layer of technology across your network to highlight security issues, network inefficiencies and at-risk points of failure. The result? Actionable insights to improve the health and resilience of your business.

24/7 Help Desk

Issues don’t wait until working hours to arise, and they absolutely can’t wait to be fixed. Our 24/7 help desk is staffed by experienced first, second and third-line engineers to solve problems as they arise, keeping your business running smoothly at all hours.

Business Continuity and Disaster Recovery

Unplanned events like malicious activity and technology failures can halt operations and cease trading for unprepared businesses. With IntraLAN’s business continuity and disaster recovery services, you can be rest assured business can continue with minimal disruption.

Reasons to trust your IT to IntraLAN

We work with the industry’s leading software and solutions providers.

Talk to us about your IT requirements

Get in touch with our team today.